Questions and answers
What to know before your first box
Where we deliver, how you pay, and how a week with Farmbox runs. If your question is not here, write to us and we will answer it.
- Delivery
- Saturday, 6am to 11am
- Changes close
- Thursday, 6pm
- Payment
- By card only
01
Where we deliver
Where do you deliver?
To these neighbourhoods in north-west Trinidad, every Saturday morning.
- On the coast
- Westmoorings, Goodwood Park, Glencoe, Bayshore, Point Cumana, Victoria Gardens, Goodwood Gardens
- In the hills
- Blue Range, Alyce Glen, Fort George
- Maraval
- Maraval, Moka, Haleland Park, Fairways, Champs Elysées
- Around the Savannah
- St Clair, Federation Park, Ellerslie Park, Newtown, Long Circular
- St Ann’s and Cascade
- St Ann’s, Cascade, Lady Chancellor
Why only these neighbourhoods?
Our team is small and specialised, and for now it works one part of the island. Keeping to the north-west keeps the Saturday round short. Your box spends less time on the road, and it arrives inside the window you choose.
It also means the same team comes to know your street and your gate.
Will you deliver to other parts of Trinidad?
Yes, in time. We plan to extend across Trinidad, and then to Tobago, as the team grows. A new area opens only when we can serve it as well as this one.
I live just outside these areas. Can you reach me?
Write to us with your street before you subscribe. We will tell you honestly whether our round reaches it. Every note like yours helps us choose where to go next.
02
Paying
How do I pay?
By card, billed monthly in Trinidad and Tobago dollars. We will contact you to set up payment before your first delivery.
Saturday delivery is included in the price, so there is no delivery charge on your bill.
Which cards do you accept?
Visa, Mastercard and American Express credit cards. Visa and Mastercard debit cards work too, when your bank allows them for international online payments.
- Visa
- Mastercard
- American Express
Do you accept cash?
No. Card is the only way to pay for Farmbox. Nothing changes hands at your gate on a Saturday.
Can I use a Linx card?
No. Linx works only inside Trinidad and Tobago’s local network, and our card payments are processed internationally. Some local Visa Debit cards are limited to local websites too. If your debit card is declined, a credit card will usually work.
Will my bank treat it as an international payment?
It may. We charge in TT dollars, but our card processor is based abroad. Some banks count payments like ours towards your card’s foreign-currency limit.
Does my price change when market prices rise?
Your subscription price stays the same all year. When something gets dear, it may take an extra slot in your box. If it gets too dear, it leaves the list for that week.
03
Your box
How do slots work?
Each box size holds a set number of slots, shown with its price. Most portions take one slot. Dearer ones take two or more, and every item shows its number.
Try building a box →When can I change what’s in my box?
Until Thursday at 6pm. After that, we buy and pack what is in your box for Saturday. Anything you change later goes into the following week’s box.
Can I choose imported produce?
Yes. Each size includes an allowance for imported items, and every item is labelled with where it comes from.
How fresh is it?
Everything is bought for the week you eat it. Nothing sits in a warehouse waiting out its shelf life.
04
Saturday delivery
When will my box arrive?
Every Saturday morning, inside the two-hour window you choose when you subscribe. The windows run from 6am to 11am.
What if I’m not home?
Tell us where to leave your box when you subscribe. A gate code, a side door or a shaded spot by the porch: we follow what you write.
Can I change my address or delivery window?
Yes. Write to us and we will update it for you.
05
Your subscription
Can I change my box size?
Yes. Write to us and we will move you to the size you want.
How do I cancel?
Write to us whenever you like. You can change sizes or cancel at any time.
Still wondering?
Ask us anything about your box.
A person reads every note, and you will hear back from us directly.